Your Privacy Is Our Priority
This policy gives a full explanation of how your personal information is collected, used, and kept secure on the ky99 platform.
We place the highest importance on protecting the personal information of everyone who uses the ky99 website and its related services. This privacy policy has been prepared to inform users of our services about what kind of information is collected, what purposes it is used for, and how that information is kept safe. If you do not agree to this policy, please refrain from using the platform.
1. What Information We Collect
When you create and manage an account on the ky99 platform, certain necessary information is collected from you. This information is essential to maintaining our service quality and providing you with a secure experience.
1.1 Information You Provide Directly
Information collected when you voluntarily submit it through our forms or during account creation:
- Full name and date of birth (for age verification)
- Email address and mobile number
- The number associated with your preferred payment method (bKash, Nagad, Rocket, Upay)
- Copies of government-issued documents for identity verification (where applicable)
- The content of communications you make with customer support
1.2 Automatically Collected Information
Information recorded automatically when you use the ky99 platform:
- IP address and device identifier
- Browser type and operating system version
- Time of access and session duration on the platform
- Pages browsed and click patterns
- Referral source (where you came from before visiting the site)
1.3 Transaction Information
Relevant information is collected during any financial transaction, including deposits and withdrawals. This includes the transaction amount, time, method, and the reference number associated with the mobile financial service (MFS) provider.
2. Purpose of Using Information
Collected information is used only for defined and legitimate purposes. ky99 never uses your personal information for unauthorized activities.
2.1 Account Management & Verification
Information is used to create, manage, and ensure the security of your account. Age verification is carried out to confirm that only individuals aged 21 or above are participating on the platform.
2.2 Processing Financial Transactions
Information is used to process deposit and withdrawal requests and to maintain transaction history. All transactions on ky99 are completed through bKash, Nagad, Rocket, and Upay.
2.3 Improving Customer Service
Information is used to properly resolve your complaints, questions, or requests and to improve service quality.
2.4 Security & Fraud Prevention
Information is analyzed to detect and prevent irregular activity, fraudulent transactions, and cyber threats.
2.5 Meeting Legal Obligations
Information necessary for compliance with applicable laws and regulations is retained.
3. Sharing Information with Third Parties
ky99 never sells, rents, or transfers your personal information for commercial purposes. However, limited information may be shared with trusted partners in specific circumstances.
3.1 Payment Processors
Relevant information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. These services have their own privacy policies and operate independently.
3.2 Technology Service Providers
Minimum necessary information may be shared with technology service providers used to operate the platform (such as hosting, data analytics, and security). All such partners operate under strict confidentiality agreements.
3.3 Legal Authorities
Information may be disclosed to competent authorities pursuant to a court order, lawful investigation, or legal obligation. In such cases, only the information legally required will be disclosed.
3.4 Business Restructuring
In the event of a merger, acquisition, or asset sale, relevant information may be transferred. Should such an event occur, the new party will be bound to uphold this privacy policy.
4. Cookies & Tracking Technologies
Cookies and similar technologies are used on the ky99 website to improve your experience.
4.1 What Are Cookies
Cookies are small text files that your browser receives from our server and stores on your device. They help recognize you on your next visit and remember your preferences.
4.2 What Types of Cookies Are Used
- Essential Cookies: Strictly necessary for maintaining login sessions and ensuring security.
- Functional Cookies: Remember your language preferences and settings.
- Analytical Cookies: Collect anonymous statistics to help us understand how the platform is used.
4.3 Managing Cookies
You can disable or delete cookies through your browser settings. However, please note that disabling certain cookies may cause some functional features of the platform to not work properly.
5. Data Retention & Security
ky99 has implemented technical and organizational measures in line with international standards to ensure the security of your personal information.
5.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption. As a result, all data exchanged between your browser and our server remains encrypted and cannot be read by third parties.
5.2 Access Control
Only authorized personnel can access your information, and their access is strictly controlled. All staff are bound by confidentiality agreements.
5.3 Data Retention Period
Your information is retained only for as long as it is needed or required to meet legal obligations. After an account is closed, information may be retained for the legally prescribed period.
5.4 Response to a Security Breach
If a security breach occurs and is considered to pose a risk to your rights and interests, ky99 will notify you as quickly as possible.
6. Your Rights
As a user of the ky99 platform, you have the following rights regarding your personal information:
6.1 Right of Access
You can find out at any time what information we hold about you. Contact our customer support to obtain this information.
6.2 Right to Rectification
You have the right to request correction of any information held about you that is inaccurate or incomplete.
6.3 Right to Request Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
6.4 Right to Object to Processing
You have the right to object to the processing of your information on specific grounds. If the request is reasonable, ky99 will consider it.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact us with a written request. We will endeavor to respond to your request within 30 business days.
7. Privacy of Payment Information
ky99 treats information related to financial transactions as highly sensitive and takes special measures to protect it.
7.1 Mobile Financial Services
All deposits and withdrawals on the ky99 platform are handled through bKash, Nagad, Rocket, and Upay. Only the information necessary to complete a transaction is shared with these providers. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
7.2 PINs & Passwords
Never provide your mobile financial service PIN, password, or OTP to ky99 — we will never ask for it. This information is entirely your personal asset.
7.3 Transaction Records
Records of all financial transactions are stored securely, and you can view your transaction history whenever needed. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.
8. Protection of Minors
ky99 strictly enforces age restrictions. This platform is for individuals aged 21 or above only.
8.1 Age Verification Process
We verify a user's age using the information provided at registration. Additional identity documents may be requested if necessary.
8.2 Children's Information
We do not knowingly collect personal information from anyone under the age of 21. If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.
9. Policy Changes
ky99 reserves the right to update or amend this privacy policy at any time.
9.1 Notice of Changes
If significant changes are made to the privacy policy, a notice will be published on the platform and, where possible, you will be informed by email. The "Last Updated" date at the top of the page always reflects the most recent revision.
9.2 Continued Use After Changes
If you continue to use the ky99 platform after changes have been published, it will be assumed that you have agreed to the revised policy. If you do not agree to the new policy, please request that your account be closed.
9.3 Previous Versions
If you would like a previous version of this policy, please contact our customer support. We will endeavor to respond within a reasonable time.
10. Contact Us
If you have any questions or concerns about this privacy policy, or need to exercise your rights, please contact our customer support team. ky99 always treats privacy-related matters with the highest priority.
24/7 live chat support — available in Bengali and English.
Your privacy-related requests will be processed as quickly as possible. For complex matters, additional information or identity verification may be required.